Digital CX Optimization
(Premium Blast : Custom Price)
You've done your homework. You know the digital strengths and vulnerabilities in your customer experience. Conceptually, you know where you want to go. The big challenge now is how to make it a reality. Blast's Digital Business Design solution helps companies rapidly shift from business model visioning to tactical business architecture with minimal time, resources and capital.
How It Works : What We Do
The Blast Digital Design Solution seeks to achieve three important goals: (1) Confirm the design goals of your new customer experience; (2) design the targeted core customer experience flow to fulfill those goals; and (3) design the first service to be delivered in the new customer experience. In Part 1, a Blast business architect reviews your new customer experience concept and goals, and identifies critical activities, resources and technology enablement required to support all services. In Part 2, Blast facilitates and contributes to the definition of the core customer experience which serves as the control model to design and orchestrate all services. In Part 3, Blast facilitates and contributes to the rapid design of a specific service which becomes the template for the team to design all other services. The engagement finishes with a team read-out to the Solution sponsor on the design work completed, and its action plan to complete detailed design of other services.
Outputs and Value : What You Get
- Scored strength of your customer experience relative to digital companies
- List of customer experience requirements to compete with digital companies
- List of specific areas of the experience requiring technology enablement
- Core Customer Experience (CCE) blueprint documented as a visual flow
- List of critical activities, information, resources and assets across the CCE
- A Specific Customer Experience (SCE) blueprint documented as visual flow
- List of the critical points in the SCE where the service varies from the CCE
- A facilitated read-out by your team to you of the digital design outputs.
- Instructions for your team to replicate the SCE exercise for each service.
- Action plan to build the business model using the CCE and SCE blueprints.
Getting Started : Next Steps
- Order your BLAST solution online via the button below
- We schedule a quick call with you to review Solution steps and deliverables
- You provide us with the name and contact details of your engagement leader
- You provide Blast with a copy of your high-level business model concept
- We take care of the rest, working with your team to execute the work-steps
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